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Tony Velleca: The Best Practices for Making Good on a Customer-centric Engagement Model
This is from the May 2nd update at EnterpriseLeadership.
Tony Velleca
CIO of UST Global
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To provide end-to-end IT services and business processing outsourcing solutions for Global 2000 companies, UST Global uses a customer-centric global engagement model that combines local and off-sites resources with the cost, scale, and quality advantages of off-shore operations. This customer-centric model forms the core of the company's values of how it operates and how it serves customers.
Tony Velleca, UST Global's CIO says that the company strives to build a long-lasting strategic relationship with each customer. "We empower our employees to provide value beyond what's outlined in a customer contract."
A project portfolio management system provides the technology underpinning for the customer engagement model. Velleca says, "We can have as many as 660 projects going at the same time." The system Velleca deployed enables UST Global's personnel to prioritize company projects, and to improve the performance of those projects while reducing their costs.
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